Kiosk Innovations designs, engineers and manufactures airport kiosks and passenger self-service kiosks for airports, airlines, transportation providers and aviation technology companies. Our kiosks can be purpose-built around check-in, passenger processing, bag-tag printing, ticketing, wayfinding and other airport self-service applications. From enclosure design and component integration to manufacturing and deployment planning, we develop airport kiosk hardware around the software, peripherals, accessibility requirements, terminal environment and long-term service needs of each project. Whether you are introducing a new passenger self-service solution or expanding an existing airport deployment, Kiosk Innovations can provide both standard and custom kiosk hardware engineered for reliable operation in high-traffic transportation environments.
An airport kiosk is a self-service terminal that allows passengers to complete tasks that would otherwise require assistance from airline or airport personnel. Depending on the application, airport self-service kiosks can support check-in, boarding pass printing, bag-tag printing, reservation retrieval, passenger verification, wayfinding, ticketing and other travel-related workflows.
Self-service technology has become an established part of modern passenger processing. According to SITA’s Air Transport IT Insights, airports continue to deploy technologies such as self-service kiosks and automated bag drop as they modernize the passenger journey. Airport kiosks can help airports and airlines distribute passenger processing across the terminal while giving travelers another way to complete routine transactions without relying exclusively on staffed counters.
Airport check-in kiosks allow passengers to complete portions of the airline check-in process through a self-service interface. Depending on the airline software and hardware configuration, a kiosk can support reservation retrieval, seat selection, passenger identification, boarding pass printing, bag-tag printing and other check-in functions. As an airport check-in kiosk manufacturer, Kiosk Innovations develops kiosk hardware around the requirements of the passenger workflow, software platform and integrated components rather than forcing every application into the same enclosure. The kiosk can be engineered around the touchscreen, computer, printer, document reader, barcode scanner, payment device, camera or other components required by the passenger-processing application.
Self-service baggage workflows can require printers, scanners, passenger-identification technology and other integrated devices. Airport kiosk enclosures can be configured to support bag-tag printing and passenger processing as part of a broader self bag drop solution. Hardware selection, component placement and service access should be considered during the initial kiosk design so frequently used components remain accessible to passengers while printers, computers and other internal devices remain serviceable for airport personnel and technicians.
A passenger check-in kiosk can support passenger verification, document scanning, ticketing, reservation management and other airport processes. Kiosks can be configured around individual airline applications or common-use environments depending on the requirements of the airport deployment. Passenger self-service solutions can also reduce dependence on a single staffed processing point by giving travelers additional locations throughout the terminal where routine transactions can be completed.
Airport information kiosks can provide passengers with interactive terminal maps, airline information, directories, transportation information, gate guidance and other terminal resources. Large-format interactive displays can also be configured as airport wayfinding kiosks, providing passengers with an easier way to navigate terminals, locate gates, find ground transportation or identify services throughout an airport.
Airport ticketing kiosks can provide travelers with access to reservations, ticketing functions, loyalty programs, itinerary information and other passenger services through a secure self-service interface. Integrated printers, barcode scanners, payment devices and identification technology can be incorporated depending on the software and passenger workflow.
Self-service technology can also be deployed outside traditional airline check-in areas. Airport concessionaires, retailers and food-service operators can use self-service kiosks for ordering, payment and other customer-facing transactions throughout terminals. These applications allow airports and their commercial partners to extend self-service technology beyond passenger processing and into other parts of the traveler experience.
Choosing an airport check-in kiosk manufacturer involves more than selecting an enclosure and installing a touchscreen. Airport deployments can require coordination between passenger-processing software, scanners, printers, identification devices, payment hardware, networking equipment, accessibility features and other technology. Kiosk Innovations approaches airport kiosk manufacturing around the complete application. Our kiosk design, manufacturing and integration services consider factors including: Passenger workflow and user interaction, software and hardware requirements, terminal footprint and kiosk placement, peripheral integration, accessibility, security, branding, industrial design, component lifecycle, maintenance and service access, production quantities and future deployment requirements.
This purpose-built approach allows the kiosk enclosure, internal architecture and component layout to be developed around how the system will actually be used within the airport. For projects requiring a unique configuration, our custom kiosk design and manufacturing process can take the project from initial requirements through engineering, CAD development, renderings and production.
Airports supporting multiple airlines may operate within a common-use passenger-processing environment. The International Air Transport Association’s Common Use Standards include Common Use Self Service (CUSS) standards intended to support passenger self-service in common-use airport environments. Rather than requiring every airline to deploy completely independent passenger-processing infrastructure, common-use environments can allow participating airlines to utilize shared airport resources.
Common-use airport kiosks can support functions such as passenger check-in and baggage processing while giving airports and airlines greater flexibility in how terminal self-service resources are deployed. Kiosk Innovations can manufacture airport kiosk hardware around common-use passenger-processing requirements and work with the appropriate software, platform and technology providers during development.
A CUSS 2 airport kiosk operates within the newer generation of IATA’s Common Use Self Service framework. The IATA Common Use Standards provide the industry framework for common-use passenger-processing environments and describe standards including CUSS and other common-use technologies. Kiosk hardware itself still needs to accommodate the devices, passenger workflow, physical requirements and technology necessary for the specific deployment.
Yes. Hardware requirements depend on the common-use platform, airline applications, peripheral requirements and deployment environment. Kiosk Innovations works with project stakeholders to develop the kiosk hardware configuration around the requirements of the selected passenger-processing environment.
Yes. Kiosk Innovations can manufacture airport kiosks configured around CUSS and other common-use passenger-processing requirements. Platform, software, integration and certification requirements should be established with the appropriate technology providers as part of project development.
Kiosk Innovations brings more than 30 years of kiosk industry experience to the design, engineering and manufacturing of self-service hardware. Instead of treating an airport kiosk as simply a touchscreen installed inside a cabinet, our team approaches each project as an integrated self-service system. The enclosure, peripherals, passenger interaction, accessibility, security, service access and manufacturing requirements are considered together. For airports, airlines and aviation technology companies developing a new passenger self-service program, this means working with an airport kiosk manufacturer capable of designing the physical hardware around the actual operational requirements of the application.